• Apply a logical thinking process to solve problems and prevent recurrence

• Understand each process of the 8 Disciplines

• Use 5 Why and Fishbone analysis, not only to find the root cause of non-conformance but also to find causes of non-detection

• Understand the potential of preventing recurrences through effectiveness of counter-measures

                             and

Improve KPI’s related to Quality, Cost, Delivery, Safety and Morale.